RETURN ELIGIBILITY
Please choose your product carefully as we don’t accept Change of Mind Returns. For faulty/ damaged or unusable products, please call or sent email to our Customer Service department at SALES@OFFOSTORE.COM.AU during business hours and they will be able to assist you towards return/repair of those products.A return authorisation is required from Customer Service department before any product can be returned.
PRICING
- A clear refund/returns policy.
- Transactions listed in Australian Dollars. ( acceptable abbreviations are AUD$, AU$ and A$ ). If transactions are not listed in Australian dollars a statement must be present in the terms and conditions to that effect. eg: ' All transactions are processed in Australian Dollars (AUD).
REFUND
Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid.
WARRANTY CLAIM
OFFO ensures that all products sold by it have appropriate warranties. Please contact our Customer Care Team at SALES@OFFOSTORE.COM.AU to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.