Please choose your product carefully as we don’t accept Change of Mind Returns. For faulty/ damaged or unusable products, please call or sent email to our Customer Service department at SALES@OFFOSTORE.COM.AU during business hours and they will be able to assist you towards return/repair of those products.A return authorisation is required from Customer Service department before any product can be returned.
PRICING
A clear refund/returns policy.
Transactions listed in Australian Dollars. ( acceptable abbreviations are AUD$, AU$ and A$ ). If transactions are not listed in Australian dollars a statement must be present in the terms and conditions to that effect. eg: ' All transactions are processed in Australian Dollars (AUD).
REFUND
Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid.
WARRANTY CLAIM
OFFO ensures that all products sold by it have appropriate warranties. Please contact our Customer Care Team at SALES@OFFOSTORE.COM.AU to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
Delivery & Shipping Policy
DELIVERY
All OFFO orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.
We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.Depending on the size of the items in your order, we utilise the following shipping and delivery methods:
SMALL'S MEDIUM SIZED ITEMS
For small and medium sized items such as chairs or flat packed furniture, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time.Items will be sent to the shipping address you provide when placing your order or the shipping address specified in your account with us. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items. If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, OFFO reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).
BULKY AND FRAGILE FURNITURE ITEMS
Large furniture items are mostly shipped using a two men delivery service.Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best.
Items will be sent to the shipping address you provide when placing your order or to the shipping address specified in your account with us. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items. In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), OFFO reserves the right to cancel an order.
Please contact us first if you you like to check if your location may be subject to unusually high freight charges.
SHIPPING CHARGES
Free shipping is available only on selected products to selected areas. To see if free shipping on a selected product to a postcode is available, please call or email the office -sales@offostore.com.au
Contact Us
Ways to get connected with us
A.B.N.71332376839
Head Office ( No Showroom )
91 Cudgegong Road, Ruse NSW 2560
Mobile - 0411 71 81 41
Email :onlinefurniturefactoryoutlet@gmail.com
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